FAQ's

We’ve compiled a list of common questions to help you shop with confidence. If you need further assistance, please feel free to reach out to our support team.

1. Product & Selection

Q: How do I choose the right size rug for my room? A: A general rule of thumb is to ensure that your rug is large enough for your furniture to sit on it. For living rooms, 8x10 or larger sizes are usually ideal, while our carpet runners are perfect for hallways. We recommend measuring your space carefully before ordering.

Q: Are your rugs suitable for both indoor and outdoor use? A: We carry dedicated collections for both. Our indoor rugs are designed for comfort and style, while our outdoor rugs are crafted from durable, weather-resistant materials. Please check the product description to ensure you are choosing the right type for your space.

Q: Where should I use carpet runners? A: Carpet runners are specifically designed for narrow spaces like hallways, entryways, and staircases. They protect your floors while adding a touch of elegance to high-traffic areas.

2. Shipping & Delivery

Q: Do you ship nationwide? A: Yes, we currently offer shipping within the United States only.

Q: How long will it take to receive my order? A: Our total delivery time is 4 to 7 business days (1–2 business days for processing + 3–5 business days for transit).

Q: Is shipping free? A: Yes, we are pleased to offer free standard shipping on all orders across our entire inventory.

3. Returns & Refunds

Q: What if the rug doesn't match my room décor? Can I return it? A: Yes, you can return items within 30 days of delivery, provided they remain unused and in their original packaging. Please refer to our Return & Refund Policy for full details.

Q: What should I do if my order arrives damaged? A: If your item arrives damaged, please contact our support team within 7 days of delivery. Include clear photos of the damage and your order number in your email, and we will guide you through the replacement or refund process.

4. Care & Maintenance

Q: How should I clean and maintain my rugs? A: Regular vacuuming is the best way to keep your rugs looking new. For minor spills, spot-clean gently with a mild detergent and a damp cloth. Avoid using harsh chemicals to preserve the quality of the fibers.

Q: Are outdoor rugs weather-proof? A: Our outdoor rugs are designed to be moisture-resistant. However, to extend the life of your rug, we recommend storing it indoors or under cover during extreme weather or heavy rain.

Still Have Questions?

If you couldn't find the answer you were looking for, please contact us:

  • Email: info@richardscarpetoutlet.com

  • Phone: +1 (419) 448-1375

  • Business Hours: Monday – Saturday: 10:00 AM – 5:30 PM (Sunday: Closed)