Terms of Service

Last Updated: June 22, 2026

Welcome to Richard's Carpet Outlet. By accessing or using our website, you agree to be bound by the following Terms of Service. Please read these terms carefully before using our website or placing an order.

1. General Conditions

By visiting our website and/or purchasing products from us, you agree to be bound by these Terms of Service, including any additional policies referenced or linked on our site. These terms apply to all users, including visitors and customers. We reserve the right to refuse service to anyone for any reason at any time.

2. Online Store Terms

You may not use our products or website for any illegal or unauthorized purpose. You must not transmit any viruses, malware, or destructive code. Any violation of these terms will result in the immediate termination of your access to our services.

3. Product Information

We make every effort to ensure that product descriptions, images, and pricing are accurate and current. However, we do not guarantee that all content is free from errors. If a product you receive is not as described, your sole remedy is to return the item in unused condition in accordance with our Return & Refund Policy.

4. Order Processing & Shipping

  • Processing Time: 1–2 business days.

  • Transit Time: 3–5 business days.

  • Total Delivery Time: 4–7 business days.

  • Cut-Off Time: Orders placed after 5:00 PM will be processed the next business day.

  • Shipping Region: We currently ship within the United States only.

5. Returns & Refunds

We accept returns within 30 days of delivery. Items must be unused and in original packaging. If an incorrect item was ordered by the customer, return shipping costs are the customer’s responsibility. For damaged items, contact us within 7 days with photographic evidence to be eligible for a refund or replacement. Please refer to our full Return & Refund Policy for details.

6. Payments

We accept the following payment methods: Visa, Mastercard, American Express, JCB, Discover, Diners Club, and Apple Pay. All payments are processed securely. We do not store your full financial information.

7. Modifications to Services and Prices

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue any product or service at any time without prior notification.

8. Accuracy of Billing and Account Information

You agree to provide accurate, complete, and current billing information. We reserve the right to cancel or limit orders that appear suspicious, fraudulent, or placed by unauthorized resellers.

9. Intellectual Property

All content on this website—including text, images, logos, and design elements—is the exclusive property of Richard's Carpet Outlet and is protected under applicable copyright laws. Unauthorized use or reproduction is strictly prohibited.

10. Limitation of Liability

Richard's Carpet Outlet shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our products, website, or services.

11. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the State of Ohio, United States.

12. Changes to Terms

We reserve the right to update or replace these terms at any time. Your continued use of the website following the posting of any changes constitutes acceptance of those updates.

Contact Information

If you have any questions regarding these Terms of Service, please contact us:

  • Business Name: Richard's Carpet Outlet

  • Address: 390 W Market St, Tiffin, OH 44883, USA

  • Phone: +1 (419) 448-1375

  • Email: info@richardscarpetoutlet.com

  • Business Hours:

    • Monday – Saturday: 10:00 AM – 5:30 PM

    • Sunday: Closed